Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition as received — unworn, unwashed, with tags, and in its original packaging. You'll also need proof of purchase.
How to Initiate a Return Contact us at nabila.rizwan@softdrapestudio.com or call/WhatsApp us at 9071166553 within 7 days of delivery. Share your order number and photos of the item. We will review and respond within 1–2 business days.
Damages & Wrong Items Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve it.
Non-Returnable Items
- Worn, washed, or altered items
- Sale or discounted items
- Custom or made-to-order sarees
- Gift cards
Exchanges We offer exchanges for a different colour or style, subject to availability. Initiate via email or WhatsApp within 7 days of delivery.
Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days. Shipping charges are non-refundable.